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Greater financial freedom and home ownership!

 
"What did you find most valuable about our service?"
 
The tenacity and professionalism of the Financial Advisors and the frequent friendly reminders of the Executive Team Administrators to keep us moving through the process.
 
Any further comments?
 
I had been rejected by 3 x Big banks and I was seriously losing hope, but the Team at O'Hagans persevered with their support, advice, encouragement and kept in close contact monitoring my money management journey. The whole experience was totally a personal challenge but I was excited to see the result of making small daily incremental changes to my spending habits. Then BOOM - 3 months later Troy rang me to say my mortgage and personal loans had been approved - absolutely amazing! I'm extremely grateful to O'Hagans for being a part of my new journey towards greater financial freedom and home ownership.Mauri Ora

 

Time, patience and encouragement!

We are just writing to say the biggest THANK YOU for your continuous support helping us achieve our biggest goal of becoming home owners. We thank you from the bottom of our hearts for your time, your patience and your encouragement. From feeling like this goal of ours was so far out reach to achieving it in such a small amount of time - we truly do appreciate everything you have done for us.

We’re all settled in now and can’t wait to fill our home with love and memories 😊

 

Feeling like you had someone in your corner!

We had an exceptional experience working with Trish. From the very beginning, her friendly and energetic approach put us at ease, and she remained thorough and communicative throughout the entire mortgage process. What truly stood out was her dedication in advocating for us with the banks. We couldn't have asked for a better partner in securing our home loan. Thank you, Trish, Alice & O'Hagan's, for making our dream a reality!

Sincere, mana enhancing service!

What did you find most valuable about our service?
 
The sincere, mana enhancing service. Integrity upheld at all times, helpful and very patient. Genuinely want to see their clients reachtheir goals.
 
Any further comments?
 
Ka tika me mihi ki a koutou te whare o Ohagans mo to koutou kaha ki te tiaki ki te manaaki i a maua. "Ma to rourou me toku rourou ka ora ai te iwi!"Thank you O'Hagans for your genuine care and help. "With your food basket and my food basket the people will be well!"

 

The true meaning of your expertise!

To be honest.... it's simply a startled feeling. You've hit bulls’ eye! Our thoughts just keep going back to the days when we first met & setting it all up. Literally seeing myself back in your office, listening to all the stuff, taking in your advice, just to find out years later the true meaning of your expertise. We were kind of joking about all the things that needed to be thought of. What can I say? We are so very grateful & thank you all for everything.

Thank you for your confidence & support

 

A big thank you!

A BIG THANK YOU Trish to you and your team for negotiating our mortgage loan 11 years ago and for getting us favorable interest rates over the years.  You have been most supportive to us, always giving us time to talk, actively listening and ensuring we have quality information to make informed choices which have met our needs and wishes

Highly recommend John and Simone they are a great team

"What did you find most valuable about our service?"

Constant communication - I liked that I had John and Simone to work with

Patient and understanding

" What did you find most valuable about our service?"

The patience and understanding the team had with all our extenuating circumstances around trying to buy our house

The most important step in our family life!

"What did you find most valuable about our service?"
 
Helping with every step with emails and phone calls explaining and following up when needed. Loved the step by step approach.
 
"Any further comments?"
 
This was one of the most important step in our family life and O'Hagan's took the pressure of us and helped with our dream, a big thank you to all involved.

11/10 from us!

"What did you find most valuable about our service?"
We loved that Trish & Alice really wanted to get us across the line, they were confident and supportive and so helpful.
 
"What can we do to improve our service?"
I don’t think I could suggest anything to improve. The level of service was outstanding and we couldn’t have asked for more!

"We are so very grateful to Trish and Alice for the support and hard work they did on our successful mortgage application and loan. It was because of their confidence, assurance, communication and speed that really alleviated all stress despite the current market. It is definitely an 11/10 from us!!"

Highly recommended to first home buyers!

What did you find most valuable about our service?
 
"Our mortgage broker Troy was amazing. He was empathetic, non judgemental and always gave us professional advice and next steps forward. He was also very patient with us. He was never pushy and he waited for us to make contact with him. He was also a great communicator. He always replied to his emails and phone calls. I would highly recommend both Troy and Jodie to any one who is looking at purchasing their first home. Troy also had a personal touch. It was quiet stressful at times but he lead us through the process and reassured us every step of the way."
 
Any further comments?
 
Finally I would like to acknowledge and thank Troy and Jodie for assisting us to purchase our first home. Your support and guidance helped us through the process. We are loving our new whare and we are grateful for all of the work you have done to help us get here. I would highly recommend O'Hagans and Troy to any interest first home buyers.

 

A feeling of hope!

If I had known you 20 years ago, I would be a home owner now.

I thank you and appreciated the professionalism and care you showed me.

This kaupapa means a lot to me and for the future of my whanau.

I left your firm with a spring in my step (all be it with gumboots on) and a feeling of hope.

Before i came to you I had alot of doubt, uncertainty and some anxiety.

I know this is just the beginning and there is more to do.

Thank you for giving me this opportunity to work with you and see you again.

 

10 year plan a 'now' plan!

"I really appreciate the help to make my ten year plan a 'now' plan, and the advice I have received has really helped me better my financial ability and understanding. Because of Trish and Alice I am 'Adulting' happily and feeling great about my position moving forward."

Friendly and eager to help!

"We are grateful for Troy and the team at O'Hagans for all their help with securing our finance to purchase our dream home. It literally came down to the wire and Troy and Jodie were there to assist us to the very end. We would highly recommend O'Hagan's to anyone looking at purchasing a home. They are friendly, eager to help and have the knowledge and expertise to assist you".

Thanks & Appreciation

"We were assigned Troy Clayton, and we just wanted to bring to your attention the amazing service that both Troy, and his administrater Jodie provided to us.

Admin paperwork is not our strong point, but the patience, explanations and fantastic support that we got from both Troy and Jodie as they guided us through the process, was to be commended and in our opinion they went above and beyond to help accomplish our dream of owning a house.

The value of having people like this in your organisation is to us, a reflection on how valuable your services are to the community. And this is also reflected in every contact that we made, regardless who answered the phone. We will have no hesitation in recommending your company to anyone that requires your services".

 

Patient and understanding!

Why did you choose O’Hagan Home Loans & Insurances:

We were referred by a friend when we were looking to buy our first home (maybe nearly 15 years ago now).  Your service over those years has been consistently wonderful so we have never wanted to go anywhere else.

What did you find most valuable about our service?

The ongoing support that we have received over the years, as our family and personal situations have changed.  John knows us well and he really does feel like an old friend.  He understands our situation and always provides us with advice that has our best interests at heart.  He is patient and explains things in a really easy to understand way.  This extends beyond John to the rest of your team, everyone was excited for us moving into our new home, and regardless of who is around when we need help, everyone goes out of their way to help make things easier for us at all stages of the process.  Even the little things like receiving birthday and Christmas cards every year are extra special, personal touches that just make your organisation stand out. 

 

Just a little THANK YOU

Dear Trish & Team

Just a little THANK YOU from us!

Words cannot express how grateful we are for all your help ... but maybe a good coffee can!

It is not just for your help with the house purchase, but the fact that you are available even for questions and help inbetween.

We honestly have not felt worried at all during the process because of you guys.

THANK YOU!

Friendly atmosphere and servcie

"What did you find most valuable about our service?"

The service and friendly atmosphere.

You guys are amazing!

"What did you find most valuable about our service?"

Availability and able to explain it all in a way we could understand.

"What could we do to improve our service?"

Nothing. You guys are amazing!

I will always use them when it comes to my mortgage!

"What did you find most valuable about our service?"

The team very friendly and helpful

O'Hagans was recommended from multiple sources!

"What did you find most valuable about our service?"

That we could rely on professionals to handle the communications for our home loans and budgets.

Clone Trish!

"What did you find most valuable about our service?"

Communication

Trish made the process way easier!

Process was upfront, transparent and streamlined!

"What did you find most valuable about our service?"
 
Great friendly professional service done in a timely fashion
 
"What can we do to improve our service?"
 
Nothing we found Trish and co informative and easy to understand

 

Everything was perfect!

"Why did you choose O’Hagan Home Loans & Insurances?"
 
Trish organised our last mortgage
 
"What did you find most valuable about our service?"
 
They worked with the bank (to and fro) rather than us having to do it.
 
"What can we do to improve our service?"
 
Everything was perfect.

Will definitely recommend to everyone!

"What did you find most valuable about our service?"
 
Trish has all the knowledge, we give her the information required and she does all the rest.
 
"What can we do to improve our service?"
 
Very happy with her excellent service.

 

I was stress free!

"It was an excellent experience. I applied a home loan and the way Trish handled it was amazing. I was stress free and it just happened like that."

Better than we had hoped!

"What did you find most valuable about our service?"
 
The welcoming nature of Trish and the options she presented to us
 
Thanks to Trish for going through options with us. We had no idea we could do what we ended up going and it ended up being better than we had hoped

The support from all the team was awesome!

"Why did you choose O’Hagan Home Loans & Insurances?"
To get sound advice about our impending mortgage renewal
 
"What did you find most valuable about our service?"
 
The knowledge of Trish and helping us to restructure our loan to suit, and the support from all the team was awesome!
 
"Any further comments?"
 
Awesome service, really grateful for Trishs knowledge and the helpful staff. I have recommended OHagans to friends!

Trish was great!

"What can we do to improve our service?"
 
Nothing , keep doing what your doing

Quick and painless, now I'm in my dream home!

"highly recommend using O'Hagans for any loans/insurances they make the whole process quick and painless and are fantastic to deal with and now im my dream home that i thought could never happen"

"Why did you choose O’Hagan Home Loans & Insurances?"
 
Trish helped us into our first home 25 years ago

Was very satisfied with the service!

"Why did you choose O’Hagan Home Loans & Insurances"
 
Purchasing first home and heard good things from friends and family who had used them before
 
"What did you find most valuable about our service?"
 
The communication was great and such good friendly service

 

Went above and beyond!

"What did you find most valuable about our service?"
 
Personable approach and went above and beyond to get a result in a challenging financial environment.

Nothing was a hassle!

"What did you find most valuable about our service?"
 
How friendly and easy they where and nothing was a hassle.

Troy is amazing!

"What did you find most valuable about our service?"
 
Troy! He has been awesome at communicating with us, keep us well informed with mortgage renewals and exploring every option possible to us.
 
"Any further comments?"
 
Just a massive thanks to you and your team for your hard work. We do notice and absolutely appreciate it.

 

Your support was above and beyond!

What did you find most valuable about our service?"
 
Troy’s friendly and helpful demeanour. Nothing was too much of an ask. He went out of his way to help simplify things for us to be able to better understand and be in a more confident position to arrange everything necessary.
 
"Any further comments?"
 
A huge thank you to Troy for helping to make this process a success for Tori and I. Your support was above and beyond and for that we are extremely grateful.

 

Very professional and easy to deal with!

"What did you find most valuable about our service?"
 
How easy they were to deal with
 
"What can we do to improve our service?"
 
Nothing your service was 100%

 

The whole office staff are amazing!

"What did you find most valuable about our service?"
 
Everything I loved not having to do anything
 
"What can we do to improve our service?"
 
Nothing the whole office staff are amazing
 
"Any further comments?"
 
Troy made everything so easy and Jodie was perfect she was calm and answered every question I had, she was such a support to me I would recommend o hagans to everyone

Great. friendly service!

"What did you find most valuable about our service?"
 
Great friendly service
 
"What can we do to improve our service?"
 
Nothing

 

Nothing to improve on!

"Very happy with all the work Troy and Jodie have done for us, will defiantly be recommending them to Family and friends who will be going down the same road. Look forward to working again with them in the future. Made every process easy and less stressful for us. Also loved the housewarming present, Great touch. Cheers again team!"

Customer service, second to none!

"What did you find most valuable about our service?"
 
troy / jodie extremely attentive, customer service provided second to none , they assisted me through entire procedure, there communication and updates were amazing
 
"What can we do to improve our service?"
 
hire more people like them

 

Excellent communication!

"What did you find most valuable about our service?"
 
Excellent communication
 
"What can we do to improve our service?"
 
You were just fantastic!

 

Everything went smoothly!

"What did you find most valuable about our service?"
 
Made the whole process easier for us
 
"Any further comments?"
 
Awesome people to deal with will definitely recommend to others especially for people looking to buy their first home, made the process alot easier for me and my partner

Fast, organised and on time!

"What did you find most valuable about our service?"
 
Working fast everything organized and on time

Recommended, well respected mortgage broker!

"Why did you choose O’Hagan Home Loans & Insurances?"
 
Recommended - well respected mortgage broker
 
"What did you find most valuable about our service?"
 
Friendly and welcoming
 
"Any further comments?"
 
Cant find any faults with the Whakatane branch

Always willing to help!

"What did you find most valuable about our service?"
 
Always willing to help and always there to call no matter the time or day
 
"What can we do to improve our service?"
 
Nothing, I thought you guys were fantastic!

 

Friendly people!

"Why did you choose O’Hagan Home Loans & Insurances?"
 
Nice people.
 
"Any further comments?"
 
Awesome service.

 

Valuable Service

The service my partner and I experienced at O’Hagans was exceptional. The most valuable aspect of the service was the genuine connection to us as a family. Every interaction, we felt we were supported and understood as first home buyers and a young family.  We could not be happier  with purchasing our first home and this was hugely in part  because of the team at O’Hagans.

In my experience O’Hagans operate at a very high level. I would just reiterate that your approach to fully understand and support the people you are servicing is the point of difference. The genuine support and effort does not go unnoticed.

 

 

Exceeding Expectations

John, from the minute I walked in the door, your happy friendly presence made me feel at ease. Your clear communication about the overall process of finding a lender for myself exceeded my expectations. As a single mother of 2, I was doubtful that I could become a sole home owner, but with your expertise, you made it happen for me.

I would like to thank Riley and Troy for the excellent Communication and customer service while John was on leave, the check in emails, the follow ups to ensure everything was on track with the Bank and Solicitor.

Also Thank you Troy, for finding me the best Life Insurance Policy and again, making the entire process seamless and stress free!  Kudos to your entire team. Well done and keep up the awesome Mahi! I look forward to continuing to work with you all. Nga mihi nui kia koutou! 

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